Common Requests
Delete my account
Open Pawppy, go to Profile, then Settings, then Delete Account. Scheduling deletion hides your profile and dog listing immediately and starts a 30-day restore window.
If you cannot access the app, email support from the email address associated with your Apple Sign In account.
Restore my account
Sign in again during the 30-day deletion window. Pawppy will ask whether you want to restore your account.
Report a user
Open the user's profile or chat, use the more/options menu, and choose Report. Include enough context for the team to review the issue.
Block a user
Open the user's profile or chat, use the more/options menu, and choose Block. Blocking hides the conversation and prevents further contact through Pawppy.
Safety issue
For urgent safety issues, contact local emergency services or animal control as appropriate. Pawppy support cannot respond to emergencies in real time.